MENU

  1. Made-to-Order Production Time:
  • Each garment is individually crafted and made-to-order according to your specifications.
  • The production time for made-to-order garments varies depending on the  complexity of the design and the volume of orders in our queue.

Please refer to the product description or contact our customer support team via  email to get an estimate of the production time for the garment you wish to purchase.

  1. Shipping Methods and Timeframes:
  • Once your garment is completed and has passed our quality check, we will initiate  the shipping process. We offer multiple shipping options to cater to your needs,   including standard, express, and international shipping.
  • Items are shipped from Los Angeles or from the Philippines. 
  • The estimated shipping time will vary depending on your location and the shipping method chosen during checkout.
  • Please note that the shipping time is added to the production time, so plan accordingly.
  1. Shipping Costs:
  • The shipping cost will be calculated based on the destination, weight, and shipping method selected.
  • Shipping costs will be displayed during the checkout process, allowing you to review the total cost before finalizing your order.
  1. Tracking Information:
  • Once your order is dispatched, we will provide you with a tracking number via email.
  • You can use this tracking number to monitor the status and location of your shipment until it reaches your doorstep.
  1. International Shipping:
  • We offer international shipping to various countries.
  • Please be aware that international customers may be subject to customs duties,  taxes, or import fees imposed by their country’s authorities.
  • Customers are responsible for covering these additional costs, and we recommend  checking with your local customs office for more information.
  • You are responsible for all customs-related charges, and failure to pay these fees may result in the order being returned to us or seized by customs authorities. In such cases, we will not issue refunds for the order or shipping charges.
  1. Shipping Address:
  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • We will not be responsible for any delays or delivery issues caused by incorrect or incomplete shipping information.
  1. Shipping Insurance:
  • For your peace-of-mind, we offer shipping insurance for high-value orders.
  • If you wish to add shipping insurance to your order, please contact our customer support team before completing your purchase.
  • Shipping Damage and Lost Packages:
  • If you receive a package that appears to be damaged during transit, please notify us immediately. We may require photographic evidence of the damage for our records.
  • In the event of a lost package, please contact us as soon as possible, and we will work with the shipping carrier to initiate an investigation.
  1. Undeliverable or Returned Shipments:

      In the event that a shipment is undeliverable due to an incorrect address, the  absence of a recipient, or other reasons beyond our control, the order may be returned to us.

If a shipment is returned to us, we will attempt to contact you using the provided contact information. Additional shipping charges may apply to reship the order to the correct address.

  1. Delays and Force Majeure:
  • While we make every effort to meet the estimated delivery times, please  understand that unforeseen circumstances or force majeure events may cause delays.
  • In such cases, we will keep you informed and work diligently to resolve any issues related to your order.

If you have any questions or require further assistance regarding our shipping policy or any other matter, please do not hesitate to contact our customer support team. We are here to ensure you have a pleasant shopping experience and receive your custom-made garments in a timely manner. Thank you for choosing us for your fashion needs!