Our company strictly adheres to a “Final Sale” policy which means that all purchases are non-refundable. We understand the importance of customer satisfaction and offer the option to exchange certain general sized Ready-To-Wear garments, bags and accessories, subject to availability. However, please be informed that all customized and made-to-order bags and accessories cannot be exchanged or refunded.

Kindly note that it is the customer’s responsibility to cover the costs associated with shipping and handling when returning a product, as well as the shipping costs for the replacement item if applicable.

To initiate an exchange, we kindly request that you notify Tapis & Baag via email within 3 days of receiving and inspecting the product. Please specifying the reason of the return. It is crucial to wait further instructions and obtain proper authorization before proceeding with the shipment of the product. Any items shipped without proper authorization will be returned to you.